📌 Flows mode enables you to define separate workflows for different intents or interaction stages. Use this action to jump between them dynamically.
🔍 What It Does
It changes the current active flow for the assistant, effectively rerouting the conversation to another path you’ve defined in your bot schema.🖼️ Action Interface

⚙️ Configuration Options
Set Current Flow (required)
Set Current Flow (required)
Type:
string
The name of the flow to switch to. This must match a valid flow ID from your Schema tab.Example:booking_flow
escalation
Incognita Tool Calling
Incognita Tool Calling
When checked, this action will execute without logging its output in the assistant transcript.
Only If Everything Was Successful
Only If Everything Was Successful
When enabled, this action will only run if all previous actions in the chain completed without errors.
🚦 Tips
- Always make sure the target flow exists in your bot configuration.
- Use after routing logic (e.g., LLM classification, function decision) to shift flows.
- Combine with Return Value or Send Message to signal a transition to the user.